1. Special person is responsible for counterpart management: designate a special business manager to your company's station service, and provide customers with “one-stop” service;

2. The person in charge is responsible for the post-letter service: the designated full-time customer service center manager is responsible for the liaison, communication and coordination with your company;

3. Complaint handling: All service complaints are answered by the full-time service inspector within half an hour. Among them, the service accidents are handled according to the service accident plan, and the final processing result is returned within two working days;

4. Insurance compensation: After the goods are out of danger, our company will notify your company at the first time, report the case to the local impartial institution and insurance company, and coordinate your company to handle the relevant claim documents;

5. Service promotion: Regularly, our logistics experts, professionals, customer service personnel, operators and related personnel of the logistics department of your company will review the preliminary work and propose a better solution. Logistics experts provide professional training to your company staff.

A. Pick up: After receiving the customer's order, pick up the goods according to the customer's designated place, and the pick-up time difference shall not exceed 1 hour;

B. Fixed car/warehouse: ensure that it is completed on the same day and give written confirmation;

C. Delivery: All goods will depart in time according to the customer's scheduled time;

D. Delivery: After the goods arrive at the destination, they will contact the consignee in time and deliver the goods on time;

E. Enquiry: The reply time does not exceed 30 minutes;

F. Cargo tracking information tracking and manual tracking are handled by special personnel and inquired in time.

Information tracking: The customer can check the cargo dynamics by himself according to the company's waybill number;

Tracking by special personnel: The full-time customer service personnel will regularly report the status of the goods in transit by telephone, fax or E-mail.